faq

On an earlier visit, I saw an item that I really wanted...Where is it? TOP
Please email us for availability. Give us a good description and item number.

I have an additional question what should I do? TOP
Your questions are valuable, please feel free to email us at shop@chokolatelingerie.com

Can I recieve a refund if I am unhappy with my purchase? TOP
Yes, If you are for some reason unsatisfied with your purchase you my return it within 15 days from the day you received it. However some restrictions do apply, for restrictions check the return policy.

Are the items brand new? TOP
Yes, all items are brand new from various manufactures, some items are repackaged especially for you.

I would like to host a party, is there any incentive or anything special that you will provide? TOP
Yes, when you host a party we provide a full party package. Such as a free gift or discount to the host, we come equipped with a romantic display and etc. If you are interested the best thing to do is to contact us by email with details about your party, then we will go from there.

How long will it take to have my purchase delivered? TOP
Delivery on items in stock are shipped within 24-48 hours. Please allow up to 2-5 Business days for your package to be received.

There is an item that I am intrested in, but my size is out of stock, can you get any more in that particular size again? TOP
Yes, it is very possible that the item can be ordered in a specific size. Please email me the details and or style number and we will contact you letting you know if that item can be specially ordered in your size.